Turn the Volume Up Sweatshirt

Refund & Return Policy for Pre-Order Shirts

1. Pre-Order Overview

Pre-order items are products ordered in advance of their official release date. When you place a pre-order, you are reserving a product that is not yet in stock.

2. Refund Eligibility

• Cancellations Before Shipping: You may cancel your pre-order up to 48 hours after you place the order. After that, we do not allow cancellations.

• Cancellations After Shipping: We are not able to accept cancellations after shipping.

3. Return Policy

• Return Window: Once your pre-ordered shirt has been delivered, you have 7 days from the delivery date to request a return.

• Condition Requirements: Returned items must be unworn, unwashed, and with original tags attached.

• Return Shipping: Return shipping costs are the responsibility of the customer.

• Refund Method: Refunds will be issued to the original payment method within 7–10 business days after the returned item is received and inspected.

4. Exchanges

We do allow exchanges if the needed size is in stock and the returned item has been unworn and unwashed.

5. Defective or Incorrect Items

If your shirt arrives defective, damaged, or incorrect, contact customer support within 7 days of delivery with photos. We will provide a prepaid return label and issue a refund once the item has been returned.

6. How to Initiate a Refund or Return

1. Email us at: go@amplifypeople.app

2. Subject: Pre-Order Return/Refund – Order #[order number]

3. Include:

   • Full name

   • Order number

   • Reason for return

   • Photos (if defective)

7. Questions

Have questions? Contact us at go@amplifypeople.app we’re here to help!

Pre-Order Shipping Information

Estimated Shipping Timeline

This item is available as a pre-order. Production will begin after the pre-order window closes.

• Estimated ship date: Orders are expected to ship 1-2 weeks after the pre-order period ends. It will take between 2-3 weeks until you receive your order.

• You will receive a confirmation email with tracking information once your order ships.

Order Processing

• Pre-orders are made to order, which helps reduce waste and ensures availability.

• Orders are processed in the order they are received.

• Your payment is collected at checkout to secure your pre-order.

Shipping Rates

• Shipping costs are calculated at checkout based on your location.

• Any applicable taxes or duties are the responsibility of the customer.

Address Changes

• Shipping addresses may be updated before the item ships.

• Once an order has shipped, we are unable to change the delivery address.

Delays

While we do our best to meet estimated ship dates, delays may occur due to:

• Production timelines

• Supply chain issues

• Carrier delays

We appreciate your patience and will keep you informed of any significant updates.

Questions

For shipping questions or updates, contact us at go@amplifypeople.app and include your order number.